In-Store Return Policy
At both our San Francisco and Venice store locations, returns will be honored within 14 days of purchase for store credit or exchange.
Web Store Return Policy
We understand the need to try on clothing. To allow for this, General Store will issue refunds on clothing items that are received back to us within 14 days of delivery in their original, unworn condition. Please follow the return procedure, listed below.
Due to their delicate nature, all of our vintage goods are final sale.
All Other Items
We do not offer refunds on all other items. If for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 14 days of delivery. The item must be returned in new, unused condition in its original package, with a copy of your receipt. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.
All returns must be approved by General Store. Before shipping back your return, send us an email at firstname.lastname@example.org and let us know which item you are returning. We will issue a return authorization number which must be included in your return package.