Web Store Return Policy
All returns must be pre-approved by General Store. Before shipping back your return, send us an email at firstname.lastname@example.org and let us know which item you are returning. We will issue a return authorization number to be included in your return package. For clothing and all other items, shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.
If for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 14 days of delivery. The item must be returned in new, unused condition in its original package, with a copy of your receipt.
Online purchases may not be returned or exchanged at either of our brick and mortar locations.
We understand the need to try on clothing. To allow for this, General Store will issue refunds on clothing items that are received back to us within 14 days of delivery in new, unworn condition. Please follow our online return procedure for clothing returns.
Due to their delicate nature, all of our vintage goods are final sale.